Does the Olark agent actually execute tasks or just suggest?

The Olark agent executes tasks. It doesn't just suggest replies; it performs actions like updating CRM records, creating support tickets, and drafting emails directly in your connected tools.

How does this differ from native AI in Olark?

Native AI features in Olark are often limited to chat suggestions. DoMyWork connects Olark to your entire tech stack, allowing it to perform multi-step actions across apps like HubSpot, Zendesk, and Slack.

Is DoMyWork better than Zapier for Olark automation?

Zapier requires you to build logic step-by-step. With DoMyWork, you describe the task in plain English, and the agent handles the multi-step execution across Olark and other apps automatically.

Can the Olark agent monitor chats 24/7?

Yes. You can set up autopilot jobs that watch for new completed chats in Olark and trigger actions immediately, ensuring no customer request is ever missed.

Is my Olark chat data safe?

DoMyWork uses secure, encrypted connections to interact with your Olark account. We only process the data required to complete the specific tasks you assign to the agent.

Can the Olark agent connect to more than one app at once?

Yes. The Olark agent is designed for multi-app connectivity. For example, it can read a chat in Olark, update a record in HubSpot, and post a summary to Slack in one single flow.

AI Agent for Olark

Triage, log, and resolve customer chat conversations automatically. DoMyWork AI agents work with Olark and 1,500+ apps to keep your support team responsive.

Summarise yesterday's chat transcripts and post to Slack

Find chats mentioning refunds and create tickets in Zendesk

Extract lead emails from chat logs and add to HubSpot

Draft follow-up emails for unresolved support chats

Identify top 3 recurring product issues from chat history

Update spreadsheet with total chat volume by hour

Agent for

Olark

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Resolve the customer conversations that matter most right now

Summarise chat logs, create support tickets, route leads, and draft replies instantly.

12 transcripts summarised in Slack

Catch up on every chat from yesterday that needs a follow-up

"Review all completed chats from yesterday in Olark, identify those with open questions, and draft a follow-up email in Gmail for each. Post the list to Slack when done."

Send Message

Summarise complex chat threads for the engineering team

"Find all chats from the last 4 hours tagged as 'Bug', summarise the technical details, and post a report to the #engineering channel in Slack."

Send Message

Extract customer feedback from recent chat transcripts

"Scan yesterday's chat logs for feature requests and compile them into a list in Google Sheets."

Send Message

Identify chats that require urgent manager attention

"Review completed chats for angry keywords, flag them, and email a summary to the support manager."

Send Message

Clean up chat data in your helpdesk

"Check chats from the last shift, extract customer details, and update the corresponding ticket in Zendesk."

Send Message

Got a different task in mind? Describe it

Send Message

Find churn-risk signals in customer chat history

"Search recent chats for 'cancel' or 'leaving' mentions and create a high-priority task in Asana."

Send Message

Update customer health scores based on chat sentiment

"Analyse the tone of recent chats for our top 20 accounts and update their status in Salesforce."

Send Message

Generate a weekly recap of customer issues for account managers

"Compile all chats from this week for 'Pro' plan users and email a summary to the account team."

Send Message

Extract new feature requests from power users

"Identify feature requests in chats from our top-tier customers and add them to our product roadmap in Notion."

Send Message

Draft personalised check-in emails after a support chat

"Find chats where a customer had a technical issue, then draft a check-in email in Gmail to see if they need more help."

Send Message

Got a different task in mind? Describe it

Send Message

Identify high-intent leads from live chat conversations

"Scan chats for pricing or demo mentions, extract contact details, and create a lead in HubSpot."

Send Message

Send chat transcripts to the assigned account owner

"Find chats associated with existing leads and email the transcript to the lead owner in Salesforce."

Send Message

Qualify prospects based on chat questions

"Review chats from the last 24 hours to identify qualified prospects and add them to our sales sequence in Outreach."

Send Message

Create meeting invites for qualified chat leads

"Find chats where a demo was requested, check the lead's availability, and send a Calendly invite."

Send Message

Follow up with prospects who went silent mid-chat

"Identify chats that ended abruptly, then draft a friendly follow-up email in Gmail."

Send Message

Got a different task in mind? Describe it

Send Message

Generate a report on chat volume by hour

"Export chat logs for the week, calculate volume by hour, and update the dashboard in Google Sheets."

Send Message

Check for chat system errors in logs

"Scan chat transcripts for 'error' or 'failed' messages and post an alert to the #ops channel in Slack."

Send Message

Analyse chat response times for the team

"Calculate the average response time from yesterday's logs and email the report to the team lead."

Send Message

Audit chat tags for consistency

"Review tags used in yesterday's chats and list any that don't match our taxonomy in a spreadsheet."

Send Message

Archive old chat transcripts to cloud storage

"Find chats older than 90 days and export them to a folder in Google Drive."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a Olark AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try Olark AI Agent

🛸 Autopilot

Act on customer chats the moment they finish — with agents on autopilot

The agents work across your apps 24/7.

They catch new chats, log details, and trigger follow-ups before you even open the dashboard.

Setting up an autopilot is too easy

New chat is completed in Olark

Describe...

1. Triage incoming chat issues instantly

WhenNew chat is completed in Olark

Then

Read the transcript, determine the urgency, and if it's a technical issue, create a ticket in Zendesk and tag it 'Urgent'.

Put on Autopilot

2. Flag angry customers for immediate review

WhenNew chat is completed in Olark

Then

Detect negative sentiment and alert the support manager in Slack immediately.

Put on Autopilot

3. Log chat summaries to CRM

WhenNew chat is completed in Olark

Then

Summarise the chat and update the contact record in HubSpot with the key takeaways.

Put on Autopilot

4. Assign chats to the right specialist

WhenNew chat is completed in Olark

Then

Identify the topic and assign the ticket to the relevant team member in Jira.

Put on Autopilot

5. Send daily chat performance summary

WhenEvery day at 05:00 PM

Then

Compile all chats from today, calculate the volume, and email the report to the support lead.

Put on Autopilot

1. Identify upsell opportunities in chat

WhenNew chat is completed in Olark

Then

Check if the customer is on a basic plan and mentions advanced features, then flag for an account manager in Slack.

Put on Autopilot

2. Track feature requests in real-time

WhenNew chat is completed in Olark

Then

Extract feature requests and add them to the product feedback board in Trello.

Put on Autopilot

3. Alert on customer churn signals

WhenNew chat is completed in Olark

Then

If a customer mentions 'cancellation', send an immediate alert to the Customer Success lead.

Put on Autopilot

4. Log positive feedback for team recognition

WhenNew chat is completed in Olark

Then

Detect positive sentiment and post a shout-out in the #team-wins Slack channel.

Put on Autopilot

5. Sync chat notes to customer profiles

WhenNew chat is completed in Olark

Then

Extract key notes and update the customer profile in Salesforce.

Put on Autopilot

1. Route qualified leads to sales reps

WhenNew chat is completed in Olark

Then

Identify demo requests and assign the lead to the next available rep in Pipedrive.

Put on Autopilot

2. Enrich lead data from chat

WhenNew chat is completed in Olark

Then

Extract company name, find the website, and enrich the lead record in HubSpot.

Put on Autopilot

3. Follow up with hot leads automatically

WhenNew chat is completed in Olark

Then

Identify high-intent chats and send a personalised follow-up email from the sales rep's Gmail.

Put on Autopilot

4. Notify sales of key account activity

WhenNew chat is completed in Olark

Then

If a chat is from a key account, alert the account owner in Slack.

Put on Autopilot

5. Log chat engagement to sales sequences

WhenNew chat is completed in Olark

Then

Update the lead's status in Outreach based on their chat activity.

Put on Autopilot

1. Monitor chat volume trends

WhenEvery Monday at 09:00 AM

Then

Summarise last week's chat volume and post a trend report to the #ops channel.

Put on Autopilot

2. Audit chat tag usage

WhenEvery Friday at 04:00 PM

Then

Review tags used in the week and flag any that don't match the standard list in Google Sheets.

Put on Autopilot

3. Archive chat logs to storage

WhenEvery day at 11:00 PM

Then

Move all chats from the previous day to a folder in Google Drive.

Put on Autopilot

4. Detect chat system outages

WhenNew chat is completed in Olark

Then

If no chats are recorded for 2 hours, alert the dev team in Slack.

Put on Autopilot

5. Report on team response times

WhenEvery Monday at 08:00 AM

Then

Calculate average response times for the previous week and email the report to operations.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

Olark

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Escalation Playbook

FormCollect data with form

1. Enter Chat Details

Enter Chat Details

Fill fields below 👇

Chat ID *

AI AgentExecute agent from playbook

2. Summarise Chat

Agent

Summarise transcript for Chat ID {{Chat ID}} from Olark, highlighting issues and actions.

Complete in a clickSend data to 1500+ apps

3. Notify Manager

Send MessageinSlack

4. Create Ticket

Create TicketinZendesk

Escalation Playbook

Escalate a chat to management with full context.

Clone This Playbook

Refund Request Playbook

Process a refund request from a chat.

Clone This Playbook

Technical Bug Playbook

Report a technical bug found in chat.

Clone This Playbook

Feature Request Playbook

Log a feature request from chat.

Clone This Playbook

Knowledge Base Playbook

Draft a KB article based on chat.

Clone This Playbook

Onboarding Playbook

Handle onboarding questions from chat.

Clone This Playbook

Renewal Playbook

Handle renewal queries in chat.

Clone This Playbook

Training Playbook

Schedule training from chat.

Clone This Playbook

Feedback Playbook

Collect feedback from chat.

Clone This Playbook

Upsell Playbook

Identify upsell from chat.

Clone This Playbook

Lead Qualification Playbook

Qualify a lead from chat.

Clone This Playbook

Demo Booking Playbook

Book a demo from chat.

Clone This Playbook

Competitor Playbook

Handle competitor questions.

Clone This Playbook

Pricing Playbook

Send pricing info from chat.

Clone This Playbook

Referral Playbook

Handle referrals in chat.

Clone This Playbook

Volume Report Playbook

Generate weekly volume report.

Clone This Playbook

Tag Audit Playbook

Audit chat tags.

Clone This Playbook

Sentiment Audit Playbook

Audit chat sentiment.

Clone This Playbook

Response Time Playbook

Audit response times.

Clone This Playbook

Data Cleanup Playbook

Clean chat data.

Clone This Playbook

1500+ App Integrations

Connect Olark + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

SafetyCulture (iAuditor)

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

Google Search Console

QuickEmailVerification

Adobe Commerce (Magento)

Ora

CalendarHero (Zoom.ai)

CompanyCam (In Review)

Microsoft Dynamics 365 Business Central

Alchemer (SurveyGizmo)

Katana Cloud Manufacturing

Brilliant Directories

You Need A Budget (YNAB)

Wix

Accredible Credential

Box

Cisco Webex (Meetings)

GREEN-API (In Review)

Clio Grow

Facebook Ads Management And Insights

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

PDF Export by PDFCrowd

Lob

Forminit (Getform.io)

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SMS Online Live Support

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

LinkupAPI for LinkedIn

Moz

WhatsApp Notifications and Alerts by SyncMate

E2B

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New chat is completed in Olark

Then

Recurring Work on autopilot

Autopilot

Chat Handoff

Enter Chat ID

Analyse intent

Update CRM

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

Olark

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About Olark AI Agent

An AI agent for Olark is a digital worker that connects to your chat logs to perform tasks like summarising conversations, logging leads, and routing support tickets across 1,500+ apps.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for Olark

Resolve the customer conversations that matter most right now

Catch up on every chat from yesterday that needs a follow-up

Summarise complex chat threads for the engineering team

Extract customer feedback from recent chat transcripts

Identify chats that require urgent manager attention

Clean up chat data in your helpdesk

Got a different task in mind? Describe it

Find churn-risk signals in customer chat history

Update customer health scores based on chat sentiment

Generate a weekly recap of customer issues for account managers

Extract new feature requests from power users

Draft personalised check-in emails after a support chat

Got a different task in mind? Describe it

Identify high-intent leads from live chat conversations

Send chat transcripts to the assigned account owner

Qualify prospects based on chat questions

Create meeting invites for qualified chat leads

Follow up with prospects who went silent mid-chat

Got a different task in mind? Describe it

Generate a report on chat volume by hour

Check for chat system errors in logs

Analyse chat response times for the team

Audit chat tags for consistency

Archive old chat transcripts to cloud storage

Got a different task in mind? Describe it

How Does a Olark AI Agent Work

Act on customer chats the moment they finish — with agents on autopilot

1. Triage incoming chat issues instantly

2. Flag angry customers for immediate review

3. Log chat summaries to CRM

4. Assign chats to the right specialist

5. Send daily chat performance summary

1. Identify upsell opportunities in chat

2. Track feature requests in real-time

3. Alert on customer churn signals

4. Log positive feedback for team recognition

5. Sync chat notes to customer profiles

1. Route qualified leads to sales reps

2. Enrich lead data from chat

3. Follow up with hot leads automatically

4. Notify sales of key account activity

5. Log chat engagement to sales sequences

1. Monitor chat volume trends

2. Audit chat tag usage

3. Archive chat logs to storage

4. Detect chat system outages

5. Report on team response times

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Escalation Playbook

Refund Request Playbook

Technical Bug Playbook

Feature Request Playbook

Knowledge Base Playbook

Onboarding Playbook

Renewal Playbook

Training Playbook

Feedback Playbook

Upsell Playbook

Lead Qualification Playbook

Demo Booking Playbook

Competitor Playbook

Pricing Playbook

Referral Playbook

Volume Report Playbook

Tag Audit Playbook

Sentiment Audit Playbook

Response Time Playbook

Data Cleanup Playbook

Connect Olark + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About Olark AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About Olark AI Agent