Does the Reamaze agent actually execute tasks?

Yes. It does not just suggest replies; it can draft them, apply tags, update external records, and notify your team, effectively completing the work for you.

How is this different from Reamaze's native AI?

Reamaze native features focus on internal helpdesk automation. DoMyWork agents go further by connecting Reamaze to 1,500+ external apps to handle cross-platform workflows.

Is this just another automation tool like Zapier?

Zapier requires you to build logic step by step. With DoMyWork, you describe the task in plain English and the agent figures out the steps and executes the work for you.

Can the agent monitor my Reamaze inbox 24/7?

Yes. You can set up autopilot jobs that watch for new tickets, triage them, or flag urgent items the moment they arrive, ensuring nothing falls through the cracks.

Is my helpdesk data safe with DoMyWork?

We prioritise security. Your data is processed only to perform the tasks you request and is never used to train public models. We follow strict data privacy standards.

Can the agent connect Reamaze to multiple apps at once?

Yes. You can instruct the agent to take data from Reamaze, check it against Shopify, update a record in HubSpot, and post a notification to Slack in one single instruction.

AI Agent for Reamaze

Triage, draft, and resolve customer conversations across your helpdesk automatically. DoMyWork AI agents work with Reamaze and 1,500+ apps to turn support volume into resolved conversations.

Draft replies for all tickets in the urgent folder

Check my Shopify orders for these 50 ticket emails

Summarise the last 20 conversations for this customer

Tag all tickets mentioning shipping delays as urgent

Create a new ticket from this Slack message

Find all abandoned cart tickets and email the customers

Agent for

Reamaze

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Turn your most important tickets into resolved conversations

Triage urgent requests, draft personalized replies, update order records, and notify your team.

12 drafts created in Reamaze

Catch up on every ticket from today that needs a reply

"Find all open tickets in Reamaze from today that have no response, check the customer's order in Shopify, and draft a helpful reply for each one. Post a summary of my progress to Slack."

Send Message

Summarise long ticket threads for a quick handoff

"Read the last 10 messages in this Reamaze thread, identify the core issue, and write a concise summary for the next agent."

Send Message

Flag tickets mentioning specific product issues

"Search my open Reamaze tickets for mentions of 'battery' or 'power', tag them as 'Hardware Issue', and assign them to the technical support team."

Send Message

Draft replies based on my knowledge base

"Take the last 5 open tickets, read my Reamaze help articles to find the right solution, and draft a response for each."

Send Message

Clean up resolved tickets that still have open tags

"Find all resolved Reamaze tickets that still have the 'Pending' tag and remove it."

Send Message

Got a different task in mind? Describe it

Send Message

Identify high-value customers with open tickets

"Cross-reference my open Reamaze tickets with my VIP customer list in HubSpot and flag the most urgent ones."

Send Message

Prepare a weekly sentiment report for my accounts

"Analyse the last week of Reamaze conversations for my top 10 accounts and report on overall sentiment."

Send Message

Draft personalized check-in emails for at-risk accounts

"Find accounts with more than 3 tickets in the last month and draft a check-in email in Gmail."

Send Message

Update CRM notes with ticket context

"Take the latest ticket resolution from Reamaze and add a summary note to the contact record in HubSpot."

Send Message

Escalate billing issues to the finance team

"Find all Reamaze tickets containing 'billing' or 'invoice', summarise the request, and email it to the finance team."

Send Message

Got a different task in mind? Describe it

Send Message

Audit ticket response times across the team

"Calculate the average response time for all closed Reamaze tickets from last week and highlight any that exceeded 24 hours."

Send Message

Sync ticket data to a spreadsheet for reporting

"Export all Reamaze tickets from the last 30 days into a new Google Sheet, including tags, assignee, and resolution time."

Send Message

Check for duplicate tickets across channels

"Scan my Reamaze inbox for tickets from the same email address sent within 1 hour and merge them."

Send Message

Identify common ticket themes for product feedback

"Read the last 50 Reamaze tickets and group them by common issues to send to the product team."

Send Message

Verify all tickets have an assigned category

"Find all Reamaze tickets missing a category tag and assign a default 'General' tag to them."

Send Message

Got a different task in mind? Describe it

Send Message

Get a high-level view of customer pain points

"Summarise the top 3 complaints from Reamaze tickets this week and suggest a quick fix for each."

Send Message

Spot-check the quality of recent support replies

"Pick 5 random resolved Reamaze tickets from today and evaluate the tone and accuracy of the replies."

Send Message

Find out why customers are cancelling

"Search Reamaze for all tickets mentioning 'cancel' or 'refund' from the last week and list the primary reasons."

Send Message

Check if urgent feedback is being addressed

"Look for Reamaze tickets from our biggest enterprise clients and ensure they have a response."

Send Message

Review team workload for the week

"Summarise how many tickets each support agent handled in Reamaze this week."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a Reamaze AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try Reamaze AI Agent

🛸 Autopilot

Act on customer issues the moment they arrive — with agents on autopilot

The agents work across your apps 24/7.

They catch new tickets, triage them, and trigger follow-up actions before you even open the helpdesk.

Setting up an autopilot is too easy

New conversation is created in Reamaze

Describe...

1. Triage urgent tickets based on customer status

WhenNew conversation is created in Reamaze

Then

Check the customer's tier in HubSpot. If they are 'Enterprise', tag the ticket as 'Urgent' and notify the support lead in Slack.

Put on Autopilot

2. Auto-respond to common shipping inquiries

WhenNew conversation is created in Reamaze

Then

If the ticket mentions 'shipping' or 'tracking', check the status in Shopify and reply with the current delivery date.

Put on Autopilot

3. Flag tickets with negative sentiment

WhenNew conversation is created in Reamaze

Then

Read the ticket content, assess the customer's tone, and if it's angry, tag as 'High Priority' and alert the manager.

Put on Autopilot

4. Send a daily summary of unresolved tickets

WhenEvery day at 08:00 AM

Then

Find all open Reamaze tickets older than 24 hours and post a summary list to the team Slack channel.

Put on Autopilot

5. Assign tickets based on agent availability

WhenNew conversation is created in Reamaze

Then

Check the team schedule in Google Calendar and assign the ticket to the agent currently on shift.

Put on Autopilot

1. Detect churn risk in ticket threads

WhenNew conversation is created in Reamaze

Then

If the message mentions 'cancel' or 'leaving', tag as 'Churn Risk' and create a task in Asana for the account manager.

Put on Autopilot

2. Log positive feedback to a success board

WhenNew conversation is created in Reamaze

Then

If the customer uses words like 'love', 'great', or 'thanks', copy the comment to a Trello board for testimonials.

Put on Autopilot

3. Follow up on ticket resolutions

WhenConversation is resolved in Reamaze

Then

Wait 24 hours, then send a short check-in email via Gmail to ensure the customer is still happy.

Put on Autopilot

4. Sync new feature requests to product

WhenNew conversation is created in Reamaze

Then

If the ticket mentions 'feature' or 'request', add it to the product feedback sheet in Google Sheets.

Put on Autopilot

5. Alert on VIP ticket activity

WhenNew conversation is created in Reamaze

Then

If the customer is a VIP, send a direct notification to the success manager's mobile via Slack.

Put on Autopilot

1. Detect ticket spikes for staffing

WhenEvery hour

Then

Check the number of new Reamaze tickets in the last hour. If it's 20% above average, alert the operations manager.

Put on Autopilot

2. Archive tickets after resolution

WhenConversation is resolved in Reamaze

Then

Wait 7 days, then move the ticket to the 'Archive' folder in Reamaze.

Put on Autopilot

3. Validate ticket categories

WhenNew conversation is created in Reamaze

Then

Check if the ticket has a category tag. If missing, suggest one based on the content and add it.

Put on Autopilot

4. Monitor for ticket SLA breaches

WhenNew conversation is created in Reamaze

Then

Track the time since the last reply. If it exceeds 4 hours, escalate to the team lead via Slack.

Put on Autopilot

5. Generate weekly ticket volume reports

WhenEvery Monday at 09:00 AM

Then

Summarise the total ticket volume from the previous week and email the report to the leadership team.

Put on Autopilot

1. Notify on major customer complaints

WhenNew conversation is created in Reamaze

Then

If the ticket is from a key account and mentions 'bug' or 'outage', send a text-like alert to the founder.

Put on Autopilot

2. Summarise daily support sentiment

WhenEvery day at 06:00 PM

Then

Analyse all tickets closed today and provide a one-paragraph summary of the main customer concerns.

Put on Autopilot

3. Track new product feedback

WhenNew conversation is created in Reamaze

Then

If a ticket suggests a new feature, add it to the 'Product Ideas' list in Notion.

Put on Autopilot

4. Alert on refund spikes

WhenNew conversation is created in Reamaze

Then

If the ticket mentions 'refund', track the count. If more than 5 in a day, alert the founder.

Put on Autopilot

5. Celebrate support wins

WhenConversation is resolved in Reamaze

Then

If the customer leaves a 5-star rating, post a 'Win' message to the company Slack channel.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

Reamaze

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Refund Request Playbook

FormCollect data with form

1. Enter Ticket ID

Enter Ticket ID

Fill fields below 👇

Ticket ID *

AI AgentExecute agent from playbook

2. Check Eligibility

Agent

Check Shopify for order {{Ticket ID}}. Is it eligible for refund?

Complete in a clickSend data to 1500+ apps

3. Process Refund

Create RefundinShopify

4. Notify Customer

Send ReplyinReamaze

Refund Request Playbook

Verify order details and process a refund in one click.

Clone This Playbook

Ticket Escalation Playbook

Escalate complex issues to engineering.

Clone This Playbook

Knowledge Base Update Playbook

Update articles based on ticket trends.

Clone This Playbook

Customer Feedback Playbook

Log feedback from tickets.

Clone This Playbook

Bulk Tagging Playbook

Tag tickets by keyword.

Clone This Playbook

Account Review Playbook

Prepare for a client meeting.

Clone This Playbook

Churn Prevention Playbook

Save at-risk accounts.

Clone This Playbook

Onboarding Check Playbook

Monitor new client progress.

Clone This Playbook

Upsell Opportunity Playbook

Identify upgrade potential.

Clone This Playbook

Renewal Prep Playbook

Prepare for renewal.

Clone This Playbook

Staffing Report Playbook

Analyse support load.

Clone This Playbook

Ticket Archive Playbook

Archive old tickets.

Clone This Playbook

Duplicate Cleanup Playbook

Merge duplicate tickets.

Clone This Playbook

Integration Audit Playbook

Check integration health.

Clone This Playbook

Category Audit Playbook

Audit ticket categories.

Clone This Playbook

Weekly Win Playbook

Summarise weekly wins.

Clone This Playbook

Complaint Review Playbook

Review top complaints.

Clone This Playbook

Product Idea Playbook

Review product ideas.

Clone This Playbook

Support Quality Playbook

Review support quality.

Clone This Playbook

Customer Sentiment Playbook

Track overall sentiment.

Clone This Playbook

1500+ App Integrations

Connect Reamaze + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

SafetyCulture (iAuditor)

Clientjoy

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

Wix

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

QuickEmailVerification

Adobe Commerce (Magento)

Google Search Console

Ora

CompanyCam (In Review)

Quentn

Vonage SMS API

Katana Cloud Manufacturing

CalendarHero (Zoom.ai)

Microsoft Dynamics 365 Business Central

Vyper

GrowSurf

Vectera

Alchemer (SurveyGizmo)

Brilliant Directories

Accredible Credential

Box

You Need A Budget (YNAB)

Cisco Webex (Meetings)

GREEN-API (In Review)

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

LinkupAPI for LinkedIn

Autobound

SignWell

PDF Export by PDFCrowd

PropertyRadar

Clio Grow

Cloudflare R2

Facebook Ads Management And Insights

Lob

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SMS Online Live Support

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

Moz

WhatsApp Notifications and Alerts by SyncMate

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New conversation is created in Reamaze

Then

Recurring Work on autopilot

Autopilot

Refund Request Process

Enter ticket ID

Check order status

Process refund

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

Reamaze

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About Reamaze AI Agent

It is an autonomous agent that connects to your Reamaze helpdesk to perform tasks like triaging tickets, drafting replies, updating order records, and syncing data across your apps.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for Reamaze

Turn your most important tickets into resolved conversations

Catch up on every ticket from today that needs a reply

Summarise long ticket threads for a quick handoff

Flag tickets mentioning specific product issues

Draft replies based on my knowledge base

Clean up resolved tickets that still have open tags

Got a different task in mind? Describe it

Identify high-value customers with open tickets

Prepare a weekly sentiment report for my accounts

Draft personalized check-in emails for at-risk accounts

Update CRM notes with ticket context

Escalate billing issues to the finance team

Got a different task in mind? Describe it

Audit ticket response times across the team

Sync ticket data to a spreadsheet for reporting

Check for duplicate tickets across channels

Identify common ticket themes for product feedback

Verify all tickets have an assigned category

Got a different task in mind? Describe it

Get a high-level view of customer pain points

Spot-check the quality of recent support replies

Find out why customers are cancelling

Check if urgent feedback is being addressed

Review team workload for the week

Got a different task in mind? Describe it

How Does a Reamaze AI Agent Work

Act on customer issues the moment they arrive — with agents on autopilot

1. Triage urgent tickets based on customer status

2. Auto-respond to common shipping inquiries

3. Flag tickets with negative sentiment

4. Send a daily summary of unresolved tickets

5. Assign tickets based on agent availability

1. Detect churn risk in ticket threads

2. Log positive feedback to a success board

3. Follow up on ticket resolutions

4. Sync new feature requests to product

5. Alert on VIP ticket activity

1. Detect ticket spikes for staffing

2. Archive tickets after resolution

3. Validate ticket categories

4. Monitor for ticket SLA breaches

5. Generate weekly ticket volume reports

1. Notify on major customer complaints

2. Summarise daily support sentiment

3. Track new product feedback

4. Alert on refund spikes

5. Celebrate support wins

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Refund Request Playbook

Ticket Escalation Playbook

Knowledge Base Update Playbook

Customer Feedback Playbook

Bulk Tagging Playbook

Account Review Playbook

Churn Prevention Playbook

Onboarding Check Playbook

Upsell Opportunity Playbook

Renewal Prep Playbook

Staffing Report Playbook

Ticket Archive Playbook

Duplicate Cleanup Playbook

Integration Audit Playbook

Category Audit Playbook

Weekly Win Playbook

Complaint Review Playbook

Product Idea Playbook

Support Quality Playbook

Customer Sentiment Playbook

Connect Reamaze + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About Reamaze AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About Reamaze AI Agent