Does the SMS Online Live Support agent actually execute tasks?

Yes. It does not just suggest replies; it can send messages, update records in your CRM, and manage tickets across your apps.

How is this different from native AI in SMS tools?

Native AI is often limited to one app. DoMyWork agents connect SMS Online Live Support to 1,500+ other apps to handle end-to-end business work.

Is this just another automation tool like Zapier?

No. Zapier requires building logic flows. With DoMyWork, you describe the task in plain English and the agent figures out the steps to execute it.

Can I monitor what the SMS agent is doing?

Yes. You can review every action the agent takes, and you can set it to require your approval before sending messages or updating records.

Is my customer data safe with the SMS agent?

Yes. DoMyWork uses enterprise-grade security to ensure your SMS conversations and customer data remain private and secure.

Can the agent connect SMS Online Live Support to my CRM?

Yes. It can sync SMS conversations to HubSpot, Salesforce, or any other CRM you use, ensuring your customer data is always up to date.

AI Agent for SMS Online Live Support

Resolve customer SMS threads and update your CRM records automatically. DoMyWork AI agents work with SMS Online Live Support and 1,500+ apps to turn conversations into resolved support cases.

Identify all unresolved SMS threads from today and draft replies

Extract order numbers from recent SMS and update HubSpot

Flag urgent SMS support requests for immediate review

Summarise the last 50 SMS conversations for a report

Send a follow-up SMS to customers with closed tickets

Find customers asking about refunds and create Jira tickets

Agent for

SMS Online Live Support

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Resolve the SMS conversations your customers are waiting on

Reply to messages, update CRM records, flag urgent requests, and sync data across your apps.

12 threads drafted in SMS

Catch up on every SMS thread from today that needs a reply

"Check my SMS Online Live Support inbox for threads from today that have no reply, draft a helpful response for each based on previous history, and save them as drafts in the app."

Send Message

Find customers asking for order status updates

"Scan recent SMS messages for order status queries, look up the order in my Shopify store, and reply with the tracking link."

Send Message

Summarise long SMS threads into support tickets

"Take the last 10 messages in this SMS thread and create a concise summary in a new Zendesk ticket."

Send Message

Identify customers who are frustrated

"Look through today's SMS messages for negative sentiment, flag them in Slack for the team, and tag the user as 'At Risk' in HubSpot."

Send Message

Clear out closed SMS support threads

"Find all SMS threads marked as resolved in my helpdesk and archive them in SMS Online Live Support to keep my inbox clean."

Send Message

Got a different task in mind? Describe it

Send Message

Follow up with customers who haven't responded

"Identify customers who received a support reply but haven't replied back in 48 hours, and send a gentle check-in SMS."

Send Message

Update customer health scores based on SMS feedback

"Analyse recent SMS feedback for sentiment, then update the health score field for those contacts in Salesforce."

Send Message

Gather testimonials from happy customers

"Filter for SMS threads with positive sentiment, then send a request for a review to those specific customers."

Send Message

Identify churn risk from SMS complaints

"Search for keywords like 'cancel' or 'refund' in SMS, and alert the account manager in Slack immediately."

Send Message

Build a list of feature requests from SMS

"Extract all feature requests mentioned in SMS threads and compile them into a Google Sheet for the product team."

Send Message

Got a different task in mind? Describe it

Send Message

Check for SMS support response time delays

"Analyse the time between customer messages and our replies, then report any threads that took over two hours to a Slack channel."

Send Message

Audit SMS support templates for accuracy

"Review the last 50 outgoing SMS messages against our brand guidelines and flag any that deviate."

Send Message

Sync SMS contact data to the central database

"Find any new phone numbers in SMS Online Live Support that aren't in our CRM and add them as new contacts."

Send Message

Analyse peak SMS support hours

"Calculate the volume of messages received per hour over the last week and generate a summary chart in Google Sheets."

Send Message

Verify SMS support agent performance

"Summarise the number of messages resolved by each support agent this week and post the leaderboard to our team Slack."

Send Message

Got a different task in mind? Describe it

Send Message

Get a high-level summary of customer concerns

"Review all SMS threads from the last 24 hours and identify the top three recurring customer complaints."

Send Message

Find out why customers are leaving

"Search SMS history for cancellation reasons and list them in a report for our next strategy meeting."

Send Message

Monitor SMS support quality for VIP clients

"Check all SMS messages from our top 10 accounts and flag any support issues for my personal review."

Send Message

Identify new sales opportunities in SMS

"Scan SMS threads for customers asking about new products and create a lead in HubSpot for the sales team."

Send Message

Review the impact of our latest SMS campaign

"Check how many customers replied to our latest SMS blast and summarise the sentiment of those replies."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a SMS Online Live Support AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try SMS Online Live Support AI Agent

🛸 Autopilot

Act on customer SMS messages the moment they arrive — with agents on autopilot

The agents work across your apps 24/7.

They catch new messages, triage them, and trigger actions before your team even sees the notification.

Setting up an autopilot is too easy

New message is received

Describe...

1. Triage support requests as they arrive

WhenNew message is received

Then

Read the message, determine if it is a support request, and create a ticket in your helpdesk if needed.

Put on Autopilot

2. Flag urgent SMS issues for the team

WhenNew message is received

Then

Check for urgent keywords, and if found, post an alert to the team Slack channel.

Put on Autopilot

3. Send auto-replies for after-hours messages

WhenEvery day at 06:00 PM

Then

Set an auto-reply for all incoming SMS messages until 08:00 AM.

Put on Autopilot

4. Update CRM when customers text in

WhenNew message is received

Then

Check if the sender exists in HubSpot, and if so, log the message as a new activity.

Put on Autopilot

5. Daily summary of SMS support volume

WhenEvery day at 08:00 AM

Then

Summarise yesterday's SMS volume and post a report to the management Slack channel.

Put on Autopilot

1. Identify churn risk from complaints

WhenNew message is received

Then

Scan for cancellation keywords, and if detected, alert the account owner in Salesforce.

Put on Autopilot

2. Log positive feedback to CRM

WhenNew message is received

Then

Identify positive sentiment, and if found, add a note to the contact record in HubSpot.

Put on Autopilot

3. Weekly check-in for inactive accounts

WhenEvery Monday at 09:00 AM

Then

Identify accounts with no SMS contact in 30 days and alert the success team.

Put on Autopilot

4. Route feedback to the product team

WhenNew message is received

Then

If the message mentions a feature request, create a Jira task for the product team.

Put on Autopilot

5. Send satisfaction surveys after ticket closure

WhenTicket is updated

Then

If the ticket status is closed, send a survey link via SMS.

Put on Autopilot

1. Monitor for support response time breaches

WhenNew message is received

Then

If a thread is not replied to within 60 minutes, alert the operations team in Slack.

Put on Autopilot

2. Sync new SMS contacts to mailing list

WhenNew message is received

Then

If the contact is new, add their details to our Mailchimp subscriber list.

Put on Autopilot

3. Weekly SMS support performance report

WhenEvery Friday at 05:00 PM

Then

Compile resolution times and message volume, then email the report to the leadership team.

Put on Autopilot

4. Detect patterns in SMS support issues

WhenEvery day at 09:00 AM

Then

Review yesterday's SMS threads and flag any recurring technical issues.

Put on Autopilot

5. Automate data cleanup in CRM

WhenEvery Sunday at 12:00 AM

Then

Remove duplicate contacts created from SMS threads in HubSpot.

Put on Autopilot

1. Alert on VIP customer complaints

WhenNew message is received

Then

Check if the sender is a VIP client, and if they are unhappy, notify me via SMS.

Put on Autopilot

2. Weekly summary of customer sentiment

WhenEvery Monday at 08:00 AM

Then

Summarise the overall sentiment of all SMS threads from the previous week.

Put on Autopilot

3. Identify new product opportunities

WhenNew message is received

Then

If a customer asks about a product we don't have, log it in a 'New Ideas' spreadsheet.

Put on Autopilot

4. Monitor for major support outages

WhenNew message is received

Then

If more than 5 people report the same issue in one hour, alert me immediately.

Put on Autopilot

5. Daily founder update on support

WhenEvery day at 07:00 AM

Then

Send me a brief summary of the most important support issues from yesterday.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

SMS Online Live Support

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Ticket Escalation Playbook

FormCollect data with form

1. Enter Ticket Details

Enter Ticket Details

Fill fields below 👇

Ticket ID *

Reason *

AI AgentExecute agent from playbook

2. Summarise Thread

Agent

Summarise the last 20 messages for ticket {{Ticket ID}}.

Complete in a clickSend data to 1500+ apps

3. Notify Manager

Send MessageinSlack

4. Update Status

Update TicketinSMS Online Live Support

Ticket Escalation Playbook

Escalate a complex SMS request to a manager in one click.

Clone This Playbook

Refund Request Playbook

Process a refund request from an SMS thread.

Clone This Playbook

Bulk SMS Update Playbook

Send a mass update to a specific customer segment.

Clone This Playbook

Customer Feedback Playbook

Request feedback after a support case.

Clone This Playbook

New Lead Capture Playbook

Capture a lead from an SMS inquiry.

Clone This Playbook

Onboarding Check-in Playbook

Send a welcome SMS to new customers.

Clone This Playbook

Renewal Reminder Playbook

Send a renewal reminder via SMS.

Clone This Playbook

Upsell Opportunity Playbook

Identify and message upsell candidates.

Clone This Playbook

Churn Prevention Playbook

Reach out to at-risk accounts.

Clone This Playbook

Event Invitation Playbook

Invite customers to an event via SMS.

Clone This Playbook

SMS Compliance Audit Playbook

Audit SMS logs for compliance.

Clone This Playbook

SMS Template Update Playbook

Update SMS templates across the team.

Clone This Playbook

SMS Support Capacity Playbook

Analyse support team capacity.

Clone This Playbook

SMS Integration Sync Playbook

Sync SMS data with external systems.

Clone This Playbook

SMS Cost Analysis Playbook

Analyse SMS costs.

Clone This Playbook

Founder SMS Update Playbook

Get a summary of SMS support.

Clone This Playbook

SMS Strategy Review Playbook

Review SMS strategy.

Clone This Playbook

SMS Support Quality Playbook

Review support quality.

Clone This Playbook

SMS Growth Opportunity Playbook

Identify growth opportunities.

Clone This Playbook

SMS Brand Review Playbook

Review brand tone in SMS.

Clone This Playbook

1500+ App Integrations

Connect SMS Online Live Support + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

SafetyCulture (iAuditor)

Clientjoy

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

Wix

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

QuickEmailVerification

Adobe Commerce (Magento)

Google Search Console

Ora

CompanyCam (In Review)

Quentn

Vonage SMS API

Katana Cloud Manufacturing

CalendarHero (Zoom.ai)

Microsoft Dynamics 365 Business Central

Vyper

GrowSurf

Vectera

Alchemer (SurveyGizmo)

Brilliant Directories

Accredible Credential

Box

You Need A Budget (YNAB)

Cisco Webex (Meetings)

GREEN-API (In Review)

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

LinkupAPI for LinkedIn

Autobound

SignWell

PDF Export by PDFCrowd

PropertyRadar

Clio Grow

Cloudflare R2

Facebook Ads Management And Insights

Lob

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

Moz

WhatsApp Notifications and Alerts by SyncMate

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New message is received

Then

Recurring Work on autopilot

Autopilot

Support Escalation

Enter ticket ID

Analyse conversation

Escalate to manager

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

SMS Online Live Support

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About SMS Online Live Support AI Agent

It is an AI that connects to your SMS Online Live Support account to read messages, draft replies, update your CRM, and handle support tasks automatically.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for SMS Online Live Support

Resolve the SMS conversations your customers are waiting on

Catch up on every SMS thread from today that needs a reply

Find customers asking for order status updates

Summarise long SMS threads into support tickets

Identify customers who are frustrated

Clear out closed SMS support threads

Got a different task in mind? Describe it

Follow up with customers who haven't responded

Update customer health scores based on SMS feedback

Gather testimonials from happy customers

Identify churn risk from SMS complaints

Build a list of feature requests from SMS

Got a different task in mind? Describe it

Check for SMS support response time delays

Audit SMS support templates for accuracy

Sync SMS contact data to the central database

Analyse peak SMS support hours

Verify SMS support agent performance

Got a different task in mind? Describe it

Get a high-level summary of customer concerns

Find out why customers are leaving

Monitor SMS support quality for VIP clients

Identify new sales opportunities in SMS

Review the impact of our latest SMS campaign

Got a different task in mind? Describe it

How Does a SMS Online Live Support AI Agent Work

Act on customer SMS messages the moment they arrive — with agents on autopilot

1. Triage support requests as they arrive

2. Flag urgent SMS issues for the team

3. Send auto-replies for after-hours messages

4. Update CRM when customers text in

5. Daily summary of SMS support volume

1. Identify churn risk from complaints

2. Log positive feedback to CRM

3. Weekly check-in for inactive accounts

4. Route feedback to the product team

5. Send satisfaction surveys after ticket closure

1. Monitor for support response time breaches

2. Sync new SMS contacts to mailing list

3. Weekly SMS support performance report

4. Detect patterns in SMS support issues

5. Automate data cleanup in CRM

1. Alert on VIP customer complaints

2. Weekly summary of customer sentiment

3. Identify new product opportunities

4. Monitor for major support outages

5. Daily founder update on support

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Ticket Escalation Playbook

Refund Request Playbook

Bulk SMS Update Playbook

Customer Feedback Playbook

New Lead Capture Playbook

Onboarding Check-in Playbook

Renewal Reminder Playbook

Upsell Opportunity Playbook

Churn Prevention Playbook

Event Invitation Playbook

SMS Compliance Audit Playbook

SMS Template Update Playbook

SMS Support Capacity Playbook

SMS Integration Sync Playbook

SMS Cost Analysis Playbook

Founder SMS Update Playbook

SMS Strategy Review Playbook

SMS Support Quality Playbook

SMS Growth Opportunity Playbook

SMS Brand Review Playbook

Connect SMS Online Live Support + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About SMS Online Live Support AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About SMS Online Live Support AI Agent