Does the Zammad agent actually execute tasks?

Yes. Unlike a copilot that only suggests responses, the Zammad agent executes actions like updating ticket status, assigning agents, and syncing data across your apps.

How is this different from Zammad's native features?

Zammad has built-in triggers, but DoMyWork agents use advanced reasoning to understand ticket sentiment, extract data, and perform complex multi-step tasks across 1,500+ other apps.

Is DoMyWork better than Zapier for Zammad?

Zapier requires you to build rigid, step-by-step logic. DoMyWork lets you describe the goal in plain English, and the agent figures out the steps to achieve it.

Can the agent monitor my Zammad queue 24/7?

Yes. You can set up autopilot jobs that act on every new ticket or scheduled events, ensuring your support queue is always managed, even outside business hours.

Is my Zammad data safe?

We prioritise security. Your data is processed only to execute the tasks you request, and we do not train our models on your private support conversations.

Can the Zammad agent connect to my other tools?

Absolutely. The agent can bridge Zammad with your CRM, project management tools like Jira, and communication platforms like Slack to ensure your support data is connected everywhere.

AI Agent for Zammad

Triage, resolve, and update your helpdesk tickets automatically. DoMyWork AI agents work with Zammad and 1,500+ apps to turn support volume into resolved conversations.

Draft replies for all tickets tagged as billing

Summarise the last 50 tickets from this week

Check if these customer emails exist in Salesforce

Find tickets mentioning password reset issues

Extract feature requests into a Google Sheet

Close all tickets older than 30 days

Agent for

Zammad

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Turn your most important support tickets into resolved conversations

Triage your backlog, draft responses, sync customer data, and update your CRM.

12 drafts created in Zammad

Draft replies for every open ticket that needs a response

"Find all open tickets in Zammad that have no agent reply, read the customer message, draft a helpful response based on our knowledge base, and save it as a draft."

Send Message

Find tickets from high-value customers needing immediate attention

"Search Zammad for tickets from our VIP client list, flag them as urgent, and post a notification to our support Slack channel."

Send Message

Clean up duplicate tickets from the same user

"Identify duplicate tickets in Zammad from the same email address, merge them into the oldest ticket, and add a note to the thread."

Send Message

Summarise technical issues for the engineering team

"Collect all tickets tagged as bug in Zammad from the last 48 hours and create a summary report in a Google Doc."

Send Message

Update customer status in your CRM based on ticket history

"Check Zammad for customers with more than 5 tickets this month and update their status to 'At Risk' in HubSpot."

Send Message

Got a different task in mind? Describe it

Send Message

Identify churn-risk customers based on ticket sentiment

"Analyse the sentiment of recent tickets in Zammad and list customers with negative feedback for the success team."

Send Message

Prepare a monthly health report for key accounts

"Pull all ticket activity for our top 10 accounts from Zammad and format a summary for our monthly review."

Send Message

Follow up on resolved tickets to ensure satisfaction

"Find tickets marked as resolved in Zammad yesterday and send a personalised follow-up email via Gmail."

Send Message

Flag feature requests buried in support tickets

"Scan Zammad tickets for keywords like 'missing feature' or 'I wish' and add them to our Notion product board."

Send Message

Onboard new users based on their first ticket

"Identify first-time users in Zammad and send a welcome resource guide via email."

Send Message

Got a different task in mind? Describe it

Send Message

Review ticket volume trends for staffing needs

"Analyse Zammad ticket volume by hour over the last week and suggest optimal shift patterns."

Send Message

Standardise ticket categories across the department

"Review all tickets in Zammad without a category and assign them based on the ticket content."

Send Message

Audit response times for SLA compliance

"Find tickets in Zammad that exceeded our 4-hour response SLA and list them for review."

Send Message

Sync Zammad ticket data to your data warehouse

"Export all closed tickets from Zammad this week and append them to our BigQuery dataset."

Send Message

Manage ticket assignments for new team members

"Reassign open tickets from inactive agents in Zammad to the current team pool."

Send Message

Got a different task in mind? Describe it

Send Message

Extract bug reports for the development backlog

"Search Zammad for tickets tagged as 'bug' and create corresponding issues in Jira."

Send Message

Analyse common pain points from recent feedback

"Summarise the top 5 recurring technical issues found in Zammad tickets this week."

Send Message

Verify if reported bugs have been resolved in new releases

"Check tickets tagged as 'known issue' in Zammad against our latest Jira release notes."

Send Message

Categorise user feedback by product area

"Read recent Zammad tickets and group them by product module for our next roadmap meeting."

Send Message

Identify feature gaps from support inquiries

"Find tickets in Zammad asking for functionality we don't have and create a summary for the product team."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a Zammad AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try Zammad AI Agent

🛸 Autopilot

Act on every customer support request instantly — with agents on autopilot

The agents work across your apps 24/7.

They triage new tickets, flag urgent ones, and assign them to the right agent before SLA risk builds.

Setting up an autopilot is too easy

New ticket is created in Zammad

Describe...

1. Triage new tickets the moment they arrive

WhenNew ticket is created in Zammad

Then

Read the new ticket, determine if it is a billing or technical issue, and apply the correct Zammad tag and priority level.

Put on Autopilot

2. Escalate urgent issues to Slack

WhenNew ticket is created in Zammad

Then

If the ticket contains keywords like 'urgent' or 'down', immediately alert the support team in Slack.

Put on Autopilot

3. Auto-respond to common questions

WhenNew ticket is created in Zammad

Then

If the ticket matches a known FAQ, draft a reply with the answer and link to the help centre.

Put on Autopilot

4. Daily summary of unresolved tickets

WhenEvery day at 09:00 AM

Then

Summarise all tickets that have been open for more than 24 hours and email the list to the support lead.

Put on Autopilot

5. Detect potential churn in ticket comments

WhenTicket is updated in Zammad

Then

If a customer uses words like 'cancel' or 'leaving', flag the ticket for the success team.

Put on Autopilot

1. Flag high-value customer tickets

WhenNew ticket is created in Zammad

Then

Check if the ticket sender is on our VIP list, and if so, notify the account manager.

Put on Autopilot

2. Log support interactions in your CRM

WhenTicket is closed in Zammad

Then

Copy the ticket summary to the customer's profile in HubSpot.

Put on Autopilot

3. Weekly report on customer sentiment

WhenEvery Monday at 08:00 AM

Then

Analyse last week's Zammad tickets and email a sentiment report to the CS team.

Put on Autopilot

4. Identify upsell opportunities in support threads

When

Then

If a customer asks about a feature in a higher tier, flag the ticket for the sales team.

Put on Autopilot

5. Monitor for ticket spikes per client

WhenNew ticket is created in Zammad

Then

If a single client opens more than 3 tickets in one hour, alert the success manager.

Put on Autopilot

1. Route tickets based on agent load

WhenNew ticket is created in Zammad

Then

Check current ticket count per agent and assign the new ticket to the one with the lightest load.

Put on Autopilot

2. Archive tickets after a set period

WhenEvery Friday at 05:00 PM

Then

Find all tickets resolved more than 90 days ago and move them to the archive folder.

Put on Autopilot

3. Report on SLA breaches

WhenEvery day at 06:00 PM

Then

List all tickets that missed the response SLA today and post to the Operations Slack channel.

Put on Autopilot

4. Validate ticket data quality

WhenNew ticket is created in Zammad

Then

Ensure the ticket has a category and priority assigned; if not, flag it for the agent.

Put on Autopilot

5. Backup ticket attachments to cloud storage

WhenNew ticket is created in Zammad

Then

If the ticket has an attachment, save it to the client's Google Drive folder.

Put on Autopilot

1. Capture bug reports for engineering

WhenNew ticket is created in Zammad

Then

If the ticket is tagged as a bug, create a corresponding issue in Jira with the ticket details.

Put on Autopilot

2. Track feature request frequency

WhenNew ticket is created in Zammad

Then

If the ticket mentions a feature request, log it in our product tracking sheet.

Put on Autopilot

3. Notify product team of critical outages

WhenNew ticket is created in Zammad

Then

If multiple tickets mention 'down' or 'error', alert the product team in Slack.

Put on Autopilot

4. Summarise feedback for product roadmap

WhenEvery month on the 1st

Then

Analyse all tickets tagged 'feedback' and email a summary to the product manager.

Put on Autopilot

5. Link Jira releases to support tickets

WhenTicket is updated in Zammad

Then

If a ticket references a bug fix, link it to the relevant Jira release.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

Zammad

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Ticket Escalation Playbook

FormCollect data with form

1. Enter ticket ID

Enter ticket ID

Fill fields below 👇

Ticket ID *

AI AgentExecute agent from playbook

2. Analyse complexity

Agent

Analyse ticket {{Ticket ID}} from Zammad for complexity and draft a summary.

3. Notify senior lead

Send MessageinSlack

Ticket Escalation Playbook

Quickly escalate complex tickets to senior support.

Clone This Playbook

Customer Refund Playbook

Standardise the refund request process.

Clone This Playbook

Knowledge Base Update Playbook

Create help articles from tickets.

Clone This Playbook

Account Merge Playbook

Merge duplicate customer accounts.

Clone This Playbook

VIP Onboarding Playbook

Special handling for new VIPs.

Clone This Playbook

Churn Risk Review Playbook

Assess and mitigate churn risk.

Clone This Playbook

QBR Preparation Playbook

Prepare for quarterly reviews.

Clone This Playbook

Feature Adoption Playbook

Drive adoption of new features.

Clone This Playbook

Renewal Handoff Playbook

Prepare sales for renewals.

Clone This Playbook

Customer Feedback Playbook

Collect and log feedback.

Clone This Playbook

Staffing Analysis Playbook

Analyse staffing needs.

Clone This Playbook

Ticket Routing Playbook

Optimise ticket routing.

Clone This Playbook

SLA Audit Playbook

Review SLA performance.

Clone This Playbook

Agent Performance Playbook

Review agent performance.

Clone This Playbook

Data Cleanup Playbook

Clean ticket metadata.

Clone This Playbook

Bug Triage Playbook

Triage incoming bugs.

Clone This Playbook

Feature Request Review Playbook

Review requests.

Clone This Playbook

Release Note Playbook

Draft release notes.

Clone This Playbook

User Feedback Analysis Playbook

Analyse user feedback.

Clone This Playbook

Outage Communication Playbook

Draft outage updates.

Clone This Playbook

1500+ App Integrations

Connect Zammad + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

SafetyCulture (iAuditor)

Clientjoy

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

Wix

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

QuickEmailVerification

Adobe Commerce (Magento)

Google Search Console

Ora

CompanyCam (In Review)

Quentn

Vonage SMS API

Katana Cloud Manufacturing

CalendarHero (Zoom.ai)

Microsoft Dynamics 365 Business Central

Vyper

GrowSurf

Vectera

Alchemer (SurveyGizmo)

Brilliant Directories

Accredible Credential

Box

You Need A Budget (YNAB)

Cisco Webex (Meetings)

GREEN-API (In Review)

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

LinkupAPI for LinkedIn

Autobound

SignWell

PDF Export by PDFCrowd

PropertyRadar

Clio Grow

Cloudflare R2

Facebook Ads Management And Insights

Lob

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SMS Online Live Support

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

Moz

WhatsApp Notifications and Alerts by SyncMate

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New ticket is created in Zammad

Then

Recurring Work on autopilot

Autopilot

Ticket Escalation

Enter ticket ID

Analyse urgency

Notify manager

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

Zammad

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About Zammad AI Agent

An AI agent for Zammad is an autonomous tool that connects to your helpdesk to read, categorise, triage, and act on tickets without manual intervention.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for Zammad

Turn your most important support tickets into resolved conversations

Draft replies for every open ticket that needs a response

Find tickets from high-value customers needing immediate attention

Clean up duplicate tickets from the same user

Summarise technical issues for the engineering team

Update customer status in your CRM based on ticket history

Got a different task in mind? Describe it

Identify churn-risk customers based on ticket sentiment

Prepare a monthly health report for key accounts

Follow up on resolved tickets to ensure satisfaction

Flag feature requests buried in support tickets

Onboard new users based on their first ticket

Got a different task in mind? Describe it

Review ticket volume trends for staffing needs

Standardise ticket categories across the department

Audit response times for SLA compliance

Sync Zammad ticket data to your data warehouse

Manage ticket assignments for new team members

Got a different task in mind? Describe it

Extract bug reports for the development backlog

Analyse common pain points from recent feedback

Verify if reported bugs have been resolved in new releases

Categorise user feedback by product area

Identify feature gaps from support inquiries

Got a different task in mind? Describe it

How Does a Zammad AI Agent Work

Act on every customer support request instantly — with agents on autopilot

1. Triage new tickets the moment they arrive

2. Escalate urgent issues to Slack

3. Auto-respond to common questions

4. Daily summary of unresolved tickets

5. Detect potential churn in ticket comments

1. Flag high-value customer tickets

2. Log support interactions in your CRM

3. Weekly report on customer sentiment

4. Identify upsell opportunities in support threads

5. Monitor for ticket spikes per client

1. Route tickets based on agent load

2. Archive tickets after a set period

3. Report on SLA breaches

4. Validate ticket data quality

5. Backup ticket attachments to cloud storage

1. Capture bug reports for engineering

2. Track feature request frequency

3. Notify product team of critical outages

4. Summarise feedback for product roadmap

5. Link Jira releases to support tickets

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Ticket Escalation Playbook

Customer Refund Playbook

Knowledge Base Update Playbook

Account Merge Playbook

VIP Onboarding Playbook

Churn Risk Review Playbook

QBR Preparation Playbook

Feature Adoption Playbook

Renewal Handoff Playbook

Customer Feedback Playbook

Staffing Analysis Playbook

Ticket Routing Playbook

SLA Audit Playbook

Agent Performance Playbook

Data Cleanup Playbook

Bug Triage Playbook

Feature Request Review Playbook

Release Note Playbook

User Feedback Analysis Playbook

Outage Communication Playbook

Connect Zammad + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About Zammad AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About Zammad AI Agent